Contact

Terms & Conditions

Ross Beach TOP 10 Holiday Park - Please read carefully before your stay.

Tax Invoice Number

GST# 122-005-682

All rates are GST (15%) inclusive and are in New Zealand dollars $NZD

Deposits and Payments

All reservations require payment of 100% of total tariff to confirm the reservation. We accept internet banking, Visa, MasterCard and Amex using our secure DPS Payment Gateway. A 2.5% Credit Card fee will be added to all bookings paid via credit card. Any outstanding balance arising from changes made directly with the park are required to be settled at check-in.

Reservations are a contract between Ross Beach TOP 10 Holiday Park and the person named on the reservation. It is not transferable to any other person . This means that the person named on the reservation must occupy the campsite or room for the duration of the contract and is responsible for all occupants and visitors of the site or room.

Vaccination Certificate Requirements

From the 4th April we no longer require a vaccine certificate.

Non COVID-19 Related Changes

If you need to cancel or change your booking for any non-COVID-19 related reason, our standard terms and conditions apply.

Standard Cancellation Policy

All cancellations / alterations must be made in writing. A cancellation fee applies to all bookings.

There will be no refund for early departure or late arrival. This includes conditions due to natural causes i.e. weather.

We strongly recommend you take up our Fully Flexible Rates where available to cover for road closures and severe weather events.

A 75% refund will apply to cancellations 7days or more before the date of arrival.

No refunds will apply to cancellations within 7 days of the date of arrival.

If you have booked a Non-Refundable rate this is obviously non-refundable.

If you have booked a fully flexible rate you may cancel free of charge up until midday on arrival day.

Amendments
Amendments can be made 7 days or more before the date of arrival. All amendments must be made in writing, including your reservation confirmation number. If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation.

Where you made your booking will determine where and with who you need to request any booking amendment or cancellation. 

If the booking was made directly with us at the park. Over the phone, email or on our park website, you will need to contact us directly. Details are on the Contact us page and on your reservation confirmation email.

If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance.

If you’re not sure how you booked, please contact us directly for assistance. 

Cancellations due to Covid 19

Policy active from 21/11/21 - updated 20/05/22

moving into the CPF "Traffic Light System".

These terms and conditions apply for confirmed bookings made after 21st November 2021 and form part of our general booking terms and conditions.

Now that travel opportunities are starting to open up again we’re looking forward to some long awaited International (eventually) & Domestic travel,  we know there are still uncertainties and the current situation can change. We’re happy to provide the following assurances to book your Ross Beach TOP 10 stay with confidence:  

Should your trip be impacted by a Covid-19 related travel restriction that are imposed by the New Zealand government, or any other government, we will work with you to either:

·     A credit will be held on file for 12 months. Any credit is not transferable to another party nor can it be redeemed for cash at any time.

·     Transfer your deposit to another date of your choice, -  please note tariff changes may result in a credit or balance due.

If you have booked a fully flexible rate you may cancel free of charge up to midday on arrival day.

Further Terms & Conditions

We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:
  • is not the person named on the reservation
  • is not the person named on the credit card or not be authorized to use the card
  • is not able to pay for any additional charges
  • may cause damage to the property of the Park or other guests
  • may exhibit socially unacceptable behaviour
  • is younger than 18 years and not accompanied by a responsible person over that age
  • is concealing a dog or other unauthorized animal

We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

Pets
We are a pet friendly park on our motorhome or Caravan sites only. Pets are NOT permitted at tent sites or at or inside our accommodation pods or park amenities.

Child Ages

Child ages are 2 to 14 years inclusive - should child rates be available. No charge for children under 2-year-old.

Reception Hours & Check-in, Check out times

Reception is open from 9am to 6pm Winter - 7 days a week ... 8.30am to 8pm Summer - 7 days a week

Reception will be closed on Christmas Day, (No new arrivals) You are most welcome to stay if you have already checked in.

Check-in time is from 2pm on your day of arrival and check out is 10am on departure day. A late check out may be possible by prior arrangement – fees apply.

Late Check-in

Should you intend to arrive after 7 pm, please contact us during office hours to make alternative check-in arrangements.

You may call on 021 428 566 or email info@rossbeachtop10.co.nz

Confirmation Letters   

These are generated once your deposit has been received. Please check them carefully and notify us of any changes or all details will be taken as correct.  

                                                                                             

Minimum Stay Periods and Tariffs

Minimum stay periods may apply to weekends, public holidays and other special events or long weekends, please call us Ph 03 4298 277 to check availability, as there may be offline availability.

Management reserves the right to alter tariffs without notice. Tariffs may change depending on availability.

Control of Your Personal Information

When you register or give us personal information it will be held on TOP 10 New Zealand's Central Database. Your personal details may be accessed by TOP 10 New Zealand or linked and accessible by TOP 10 Holiday Parks should you make a reservation with them (a shared database). Ross Beach TOP 10 Holiday Park will not share this information with any other third parties without your permission. 

Ross Beach TOP 10 Holiday Park may send out periodic emails informing you of special offers, updated information and new services. You have the opportunity to unsubscribe to these mailings. 

Information on this web site is provided 'as is' without warranty of any kind, either express or implied.
While every effort has been made to provide the most accurate information we advise that Information on this web site may contain technical inaccuracies or typographical errors.

Pet Friendly (SITES ONLY)
Communal Kitchen
Communal Bathroom
Pizza Oven
BBQ Area
Recreational gear hire
Laundry
TV Room with Sky
Stayed for one night but could have been more

Wow what an amazing holiday park. Fantastic facilities, location and service. The amenities were extremely well looked after, clean and everything to make your park life a breeze. The owners are super friendly and flexible which was great. The location is beach front, you couldn't ask for more. The sites (we were in a campervan) were spacious and private. There are bikes to hire, a spa pool to come soon, and the best of all a pizza oven (you can purchase pizza to cook from reception) so we were able to experience something different. The kitchen had everything you needed. The TV room was lovely with Sky and the ability to log into Netflix. The showers were great with strong pressure (excellent). I was super impressed with Top 10 Ross Beach and would highly recommend it!!!

G8928WMsandrahvia
February
2020
Read More Reviews

Accolades and Affiliations