Covid-19

All things COVID-19

CONTACTLESS CHECK-IN

Effective from 03/03/2022

If you have a reservation that has not been paid in full prior to arrival please call now to finalise your reservation: 021 428 566

For the next wee while we are switching over to a contactless check in process. This shouldn’t make too much difference to your experience at Ross Beach, Your still welcome to enjoy the peace and space during your stay and relax beachside amongst the Harakeke.

 Please rest assured we are not isolating and do not have Covid, just being cautious. We live here onsite, so if there are any emergencies we are right here.

… so, kick back and relax…  We can be reached on 021 428 566

 As a very small team Andy & I have decided to limit our face to face interaction, just while Omicron plays out on the West Coast. If either of us “go down with Omicron” we will need to close the park, so this seems like the best way to mitigate against that risk. Our housekeeping team are working split shifts and separate days as the risk increases, and our groundsman is happy in his “Bubble of One”.

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COVID-19 POLICY - Vaccination Certificates Required

From April 4th we will no longer be requiring to see your vaccine pass as a condition of entry.

Last Updated 27/03/2022
Effective from 21/11/2021

Our Commitment to you.

Rest assured, we are committed to the safety of all our guests, team and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance at info@rossbeachtop10.co.nz

Ross Beach TOP 10 is operating this policy for all guests and staff aged12yrs and over.  This policy will apply for the 2021/22 season, we will review as appropriate due to the potential for greater volumes of guests in the park.

We acknowledge that not everyone wishes to be vaccinated against Covid-19. However, Ross Beach TOP 10 has elected to carry out a Health & Safety Risk Assessment, the findings of which suggest that introducing a double vaccination requirement will protect our guests and staff to the highest degree.

If you wish to cancel please email us on info@rossbeachtop10.co.nz you are entitled to a full refund of any monies paid.

Vaccination Certificate Requirements

What are your vaccination requirements for guests?

From the 15th of December 2021, guests 12yrs & 3months and over are required to provide proof of a current and valid COVID-19 vaccination at check in, with the final dose administered no later than two weeks prior to your reservation.

Please be assured that all information provided will remain private and secure. 

 

What are the exemptions to the vaccination requirements?

Children under 12 are exempted from vaccination requirements,

Medical exemptions for adults will be considered on a case-by-case basis and require a medical certificate from a medical professional. 

 

How will you manage possible exposure to COVID-19 during my reservation?

Within all the risk mitigation strategies, it remains that COVID-19 is extremely contagious and there is a risk of exposure anywhere where people encounter one another which cannot be removed. 
Acceptance of the inherent risk is voluntarily assumed by you when you come to stay, though you should rest assured we have elevated our protocols with a heightened awareness of this new paradigm. 

What we are doing to keep you safe.  

Our park is operating protocols that have been carefully crafted with your wellbeing in mind, in accordance with the standards set by the Tourism Industry, with a heightened awareness of this new paradigm by way of the following:

 

·       QR code scanning, along with all guests registered on arrival is mandatory for contact tracing purposes.

·       Digital Vaccination Certificates

·       All staff members are fully vaccinated.

·       Contactless payment options available

·       Contactless Check in & Check out available upon request. Please advise prior to arrival.

·       Developed thorough health and hygiene protocols, including thorough cleaning schedules for all high touch surfaces.

·       Completed relevant New Zealand government COVID-19 Safety Plans.

·       Guest rooms, We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

·       We have obtained COVID Clean Accreditation from Qualmark. In-room compendiums have clear information on how we maintain your in-room safety.

·       In completing these assessments we follow the recommended protocols for physical distancing measures and health and hygiene principles throughout your stay.

·       Hand sanitiser is available throughout the communal facilities.

·       Please wear a face mask when entering reception and all communal buildings. At Red Level please wear your face mask whenever you are not in your private accommodations.

·       Communal Facilities: We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the campers kitchen. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

 

What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please refer to the Welcome letter given at check-in, and call reception on 021 428 566 immediately for further guidance.

Find out if you can travel

Please find the latest domestic travel information here.

 

Travel Insurance

We strongly encourage all guests to purchase appropriate travel insurance.

For example: Southern Cross are now offering a policy to cover double vaccinated travelers.

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Cancellation Policy, from 21/11/21

moving into the CPF "Traffic Light System" . 

These terms and conditions apply for confirmed bookings made after 21st November 2021 and form part of our general booking terms and conditions.

Now that travel opportunities are starting to open up again we’re looking forward to some long awaited International (eventually) & Domestic travel,  we know there are still uncertainties and the current situation can change. We’re happy to provide the following assurances to book your Ross Beach TOP 10 stay with confidence:  

Should your trip be impacted by a Covid-19 related travel restriction that are imposed by the New Zealand government, for example home isolation... or any other government, we will work with you to either:

·     Transfer your deposit free of charge to another date of your choice -  Please note tariff changes may result in a credit or balance due.

·     or

·     Provide you with a ‘No Questions’ refund (less a $30 administration fee).

 

Non COVID-19 Related Changes

If you need to cancel or change your booking for any non-COVID-19 related reason, our standard terms and conditions apply.

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Pet Friendly (SITES ONLY)
Communal Kitchen
Communal Bathroom
Pizza Oven
BBQ Area
Recreational gear hire
Laundry
TV Room with Sky

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